Redaction for Call Centers

Spend less time managing complex and expensive software and more time focusing on essential business processes. Through leveraging AI and machine learning, CaseGuard makes managing and redacting audio simple and straightforward, freeing up valuable time for you to focus on other important tasks. Run audio analysis to automatically redact names, addresses, and more in just a few clicks.

How Call Centers use CaseGuard

CaseGuard helps Call Centers protect sensitive information by identifying keywords and phrases and automatically removing them. Every day, it’s used by call centers to:

Automatically redact complex video footage.
Redact large volumes of customer audio.
Redact audio for training purposes.

Comply with the privacy protection laws.
Redact audio for training purposes.
Redact credit card information and other sensitive financial data.

Designed with simplicity and speed in mind.

Help ensure your customers are secure and protected against identity theft. With CaseGuard, you can automatically detect where sensitive information is spoken and redact it from transcripts and original audio files. Leverage CaseGuard’s powerful voice analytics tools to automatically redact information, track your redactions and find patterns in your data.

Key Benefits

Redact faster with CaseGuard

Speed up redaction time, reduce errors, and protect sensitive information. With CaseGuard’s intuitive, easy-to-use software, you can slash redaction time to just a few minutes instead of hours.

Transcribe and translate

Need to transcribe and translate a call? You can. CaseGuard Studio can automatically transcribe and translate audio (in both video and audio files) to text, recognizing multiple speakers in the audio. CaseGuard Studio’s tools can recognize 31 languages and even translate your audio transcript from one language to another.

A complete redaction solution

Packaged as a complete solution, CaseGuard lets call centers manage their redaction needs in one place with one software. CaseGuard has everything a government agency needs to redact video, audio, image, and PDF files securely and efficiently.

OCR and non-OCR support

Many call centers work with documents in addition to audio. That’s why CaseGuard supports optical character recognition (OCR) documents as well as non-OCR documents. This means your non-OCR document can be converted into an editable PDF automatically by CaseGuard, saving you conversion time and hassle.

Run lists of phrases over and over

Need to analyze your customer transcripts or another document? You can. Define lists of keywords, phrases, and patterns of interest and run the list for automatic analysis on any PDF file. Set it up for handling PII and sensitive customer data in moments.

Work with any file or video

CaseGuard is designed to accept any file type for upload. You can work with video footage, audio files, images, and PDFs. Have an unusual proprietary format for audio? No problem. CaseGuard can handle it.

Customizable reports and coding

Make your compliance visible. Easily tag text, images, and more. Then, apply existing or custom redaction codes to appear over your redaction marks.

Built for Call Centers' Needs

Powerful Call Center analytics tools

Use our advanced transcription processing to run analytics on your files to identify and extract sensitive information. Then, review findings and correlations among your redacted data to discover patterns.